Mathflow AI, a simplified joint-stock company with share capital of 76,053 euros, registered with the Lille Trade and Companies Register under number 912 248 762, with registered office at 165 avenue de Bretagne 59000 Lille, represented by Mr Yassine Esmili as Chairman (hereinafter referred to as "the Company"), publishes a website and a mobile application (IOS and Android versions) offering a mathematics tutoring service for secondary school students and adults wishing to progress in mathematics.
Our mission is to provide easy, intuitive access to high-quality teaching resources (exercises, worksheets) for learners of all levels.
By using Mathflow, you agree to abide by our Terms of Use (TOU), which govern your access to and use of our services. These T&Cs are designed to protect both users and our platform, ensuring a safe and respectful environment for all. We invite you to read them carefully.
- Responsible for processing personal data: Yassine Esmili domiciled 165 avenue de Bretagne, 59000 Lille in his capacity as President of the company Mathflow AI SAS, registered with the RCS of Lille, under the number 912 248 762.
- Publisher of the application: the company Mathflow AI SAS, with a capital of 76 053 euros whose registered office is 165 avenue de Bretagne, 59000 Lille, registered with the RCS of Lille, under the number 912 248 762.
These definitions are intended to establish a common frame of reference for all the important terms used in the GTU, in order to facilitate their understanding and application by Mathflow users.
- User: refers to any person who accesses the Mathflow platform, whether registered or not, using the resources available for their personal learning in mathematics.
- Account: personal space created by the user on Mathflow allowing access to the application's functionalities and content. This account is protected by a username and password chosen by the user.
- Content: all elements available on Mathflow, including but not limited to courses, exercises, teaching methods, and all teaching material developed or shared by Mathflow.
- Company: Mathflow AI SAS
- Services: refers to all the functionalities, content, applications and tools offered by Mathflow to its users as part of their mathematics learning path.
- Platform: refers to both the Mathflow website and mobile application, through which the services are accessible to users, with the understanding that only the Alphi mathematics assistant is accessible via the web.
Access to and use of Mathflow are subject to the creation of a user account, enabling access to mathematical educational resources. Users must provide accurate information when registering and maintain the confidentiality of their password.
Mathflow is intended for personal, non-commercial use. Misuse of the platform, including any attempt to harm its operation or the integrity of other users, may result in sanctions, such as account suspension or termination.
Users under the age of 15 must obtain the consent of a legal representative to create an account.
To create an account on Mathflow, users must register by providing accurate personal information and creating unique login credentials, such as a username (first name) and password. This process is designed to secure access and personalize the user experience.
The Company cannot be held responsible for any erroneous information provided by the User.
Any creation of an Account, by whatever means, validates the User's acknowledgement and acceptance of these General Terms of Use.
The Company reserves the right to delete the User's personal Account in the event that the User does not comply with these General Terms and Conditions, in particular in the event of:
- non-compliance with the Company's intellectual property rights;
- circumvention or attempted circumvention of the technical protection measures implemented by the Company;
- sharing of identifiers with other non-registered persons;
- any action contrary to the Company's commercial interests.
The language currently available on the platform is French.
Mathflow undertakes to provide continuous, high-quality access to its services, subject to maintenance periods or events beyond its control. Mathflow cannot be held responsible in the event of temporary interruption of the service.
The user undertakes to use Mathflow responsibly, in compliance with the laws in force, and without infringing the rights of others. Any misuse of Mathflow may result in the suspension or closure of the User's account.
The Company reserves the right to add to or modify the Platform and the services available on it at any time, in line with technological developments and the development of new services.
The Platform is an automated data processing system. Any fraudulent access to it is prohibited and punishable by law. The Company makes its best efforts, in accordance with the rules of the art, to secure the Platform. However, given the complexity of the Internet, it cannot guarantee absolute security.
The Company may not be held liable in the event of non-performance or improper performance of the contract due either to the fault of the User, or to the insurmountable and unforeseeable fault of any third party to the contract, or to a case of Force Majeure.
The main purpose of the service offered by the Company is to provide tutoring, through access to the platform's content, to Users who subscribe to the service. The Company does not guarantee any academic results.
The Company shall not be held liable for any damages of any kind, whether material or immaterial, direct or indirect, which may result from the performance of the services present on the Platform.In the event of a technical problem, the User may contact customer support via the following e-mail address: contact@mathflow.ai
TheCompany is not responsible for the content of any advertisements appearing on the application or website, nor for any sites to which links leading off the platform may refer.
L’Entreprise s’engage à respecter la législation en vigueur relative à la protection de la vie privée eu égard au traitement des données à caractère personnel à savoir la Loi n°78-17 du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés telle que modifiée et le Règlement (UE) 2016/679 du Parlement européen et du Conseil du 27 avril 2016 relatif à la protection des personnes physiques à l’égard du traitement des données (ci-après ensemble « la Réglementation applicable »).
L’Entreprise est le responsable des traitements des données personnelles mise en œuvre sur la Plateforme.
Lors de son inscription et de l’utilisation de la Plateforme, l’Utilisateur fournit directement différentes données à caractère personnel. Ces données peuvent notamment inclure :
- des données nécessaires pour la création d’un compte utilisateur tel que le prénom et l’adresse courriel de l’Utilisateur ;
- ultérieurement d’autres données personnelles, telles que l’âge, la classe de l’élève, le numéro de téléphone pourraient être demandées à l’utilisateur.
Comme indiqué précédemment, les données personnelles collectées peuvent concerner des mineurs. Ces données sont strictement nécessaires à la fourniture du service et ne seront traitées par la Société qu'avec le consentement préalable d’un tuteur légal pour les mineurs de moins de 15 ans.
Le responsable du traitement est amené à recueillir les données personnelles telles que détaillées ci-dessus pour des traitements spécifiques :
- pour la création du Compte de l’Utilisateur ;
- pour la mise en place des Services pédagogiques à destination des Utilisateurs ;
- pour assurer le suivi de la relation client et le traitement de litiges ;
- pour assurer le fonctionnement technique de la Plateforme ;
- pour communiquer avec l’Utilisateur au sujet des contenus disponibles.
Les données collectées ou traitées à l’occasion de l’utilisation de la Plateforme par l’utilisateur sont destinées à l’Entreprise et ses sous-traitants.
Conformément à la Réglementation applicable, l’Entreprise s’engage à réaliser ses meilleurs efforts en vue de garantir la sécurité des informations personnelles recueillies auprès des Utilisateurs. Plus précisément, l’Entreprise mettra œuvre des mesures techniques et organisationnelles propres à garantir la sécurité et la confidentialité des données collectées et notamment empêcher qu’elles soient déformées, endommagées ou communiquées à des tiers non autorisés.
Les données personnelles sont stockées par la société OVH Cloud sur des serveurs situés en France et respectant toutes les normes en vigueur en termes de protection et de sécurité des données.
Les données personnelles sont conservées par l’Entreprise à des fins probatoires ou de réactivation du compte, pendant une durée maximum de trois (3) ans à compter de la résiliation du compte.
La durée maximale de conservation s’applique sauf si une demande d’effacement intervient avant l’expiration de cette durée.
Conformément à la Réglementation applicable, l’Utilisateur bénéficie des droits suivants : un droit d’accès et de rectification de ses données, un droit d’opposition à la collecte et au traitement de ses données, un droit d’effacement de ses données, un droit à la limitation dans la collecte et le traitement de ses données, un droit à la portabilité de ses données ainsi qu’un droit de donner des dispositions sur le sort de ces données après sa mort.
L’ utilisateur a également le droit de communiquer ses directives relatives au traitement de ses données après son décès.
Ces différents droits peuvent être exercés à tout moment en adressant une demande à l’Entreprise à l’adresse contact@mathflow.ai.
Un justificatif d’identité peut être demandé par l’Entreprise afin de répondre à la demande. Il est précisé que certaines données peuvent être exclues de ces demandes dans certaines circonstances, notamment si l’Entreprise doit continuer à traiter les données de l’Utilisateur pour servir ses intérêts légitimes ou respecter une obligation légale.
En outre, l’Entreprise est susceptible d’inclure sur la Plateforme d’utiliser des plateformes tiers mais garantit qu’aucune donnée personnelle ne transitera sur ces plateformes.
L’Entreprise ne saurait être responsable des pratiques de ces sources externes en matière de collecte et de traitement de données à caractère personnel.L’Utilisateur dispose d’un droit de réclamation auprès de la Commission Nationale Informatique et Libertés qu’il peut saisir directement aux coordonnées suivantes : CNIL, 3 place de Fontenoy 75007 PARIS.
The Platform, its general structure, its contents, and in particular the photos and videos of the representations and the documentation relating thereto, are protected by intellectual property rights (including in particular all copyrights, patent rights, trademarks, designs and models, databases, domain names and any other existing or future national and/or international intellectual property rights) and are the exclusive property of the Company.
These General Terms and Conditions do not grant the user any ownership rights to the Platform, its content, and in particular the photos and videos of the Projects, and to the documentation transmitted under this contract. Temporary use of the Platform under the conditions set out in these General Terms and Conditions shall not be construed as the assignment or licensing of any intellectual property rights whatsoever to the User. Consequently, the User agrees to refrain from any unauthorized use by the Company of the aforementioned elements, and more generally of all protected elements, notably on competing sites.
The logo and name of the Company present on the Platform are registered trademarks and belong to the Company.
Any representation, reproduction and/or exploitation, in whole or in part, of the trademarks, of any nature whatsoever, is prohibited without the prior written consent of the Company.
The user is prohibited from:
- filing or registering trademarks and/or domain names including the expression "Mathflow, Mathflow AI", alone or with figurative elements;
- modifying their corporate name, trade name or sign for a name including the expression "Mathflow, Mathflow AI".
The non-application by the Company of one of the stipulations of the present General Terms and Conditions of Use does not imply a waiver on its part to invoke it at any time and does not affect the validity of all or part of these General Terms and Conditions.
In accordance with Ordinance n°2015-1033 of August 20, 2015 and implementing decree n°2015-1382 of October 30, 2015, subject to Article L.152-2 of the French Consumer Code, in the event of a so-called consumer dispute or litigation concerning the present General Terms and Conditions, between a User, having the status of consumer, and the Company which could not be settled directly with the Company within the framework of a written complaint, the User may have recourse free of charge to a consumer mediator.To submit a dispute to the mediator, the User may (i) inform the Company, which will contact the consumer mediator, or (ii) send a request by simple or registered mail to the consumer mediator of his/her choice.
Regardless of the means used to contact the consumer mediator, the request must contain the following elements in order to be processed promptly:
- the User's postal, electronic and telephone contact details;
- the Company's postal contact details;
- a succinct statement of the facts and proof of the prior steps taken by the User with the Company to put an end to the dispute.
It is hereby agreed that:
- the duration of mediation may not exceed two (2) months from the date of referral to the mediator, unless both parties agree otherwise in writing;
- any oral or written exchange between the parties during mediation is strictly confidential and may under no circumstances be communicated to a third party;
- if the parties reach an agreement within the agreed timeframe, this agreement will be recorded in an enforceable settlement agreement signed by them and the mediator;
- if mediation fails at the end of the agreed timeframe, the most diligent party may refer the matter to the competent court indicated in article 10 below.
Any clause of these General Terms and Conditions which may be declared invalid or unlawful by a competent court shall be rendered ineffective, but its invalidity shall not affect the other stipulations or the validity of these General Terms and Conditions as a whole or their legal effect.
Any notification provided for in these General Terms and Conditions must be made by the user to the Company by e-mail to the following address contact@mathflow.ai.
The Company reserves the right to transfer to any company of its choice all or part of the rights and obligations arising between the user and the Company, without the need for the prior agreement of each user.
The Company reserves the right to revise these General Terms and Conditions in order to adapt to its technological and commercial environment and to comply with current regulations.
Any modification of these General Terms and Conditions will be notified to Users by publication on the Platform.
The present general terms and conditions of sale, as well as all contractual relationships that may arise from them, are governed by French law.
This applies to both substantive and formal rules, notwithstanding the place of performance of substantial or accessory obligations.
IN THE EVENT OF ANY DISPUTE WHICH THE PARTIES ARE UNABLE TO SETTLE AMICABLY, JURISDICTION IS EXPRESSLY ATTRIBUTED TO THE COMPETENT FRENCH COURT, NOTWITHSTANDING PLURALITY OF DEFENDANTS OR THE INTRODUCTION OF THIRD PARTIES.
If you have any questions regarding these GTU, please contact Mathflow at the following e-mail address: contact@mathflow.ai
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